Maxfound AI
Book demo
Maxfound AI/Terms of Service/Refund Policy

Refund Policy

Version v1.0 · Effective 2026-05-14 · Read alongside our Terms of Service

💚

30-Day No-Questions-Asked Refund

Not satisfied within 30 days of your first payment? Email hi@maxfound.ai and we'll refund the full amount to your original payment method within 7 business days.

1. Standard Refund Rules

  • Within 30 days of first payment: full refund, no reason required.
  • Annual plans: full refund within the first month; refunds in months 2–3 are net of months already used (charged at the monthly rate); no refund from month 4 onward.
  • Refund method: if you paid online, the refund is returned to your original payment method.
  • Settlement time: settlement time depends on your payment provider.

2. Service Experience Assurance

We work continuously to help you improve your brand's visibility in AI answers. If you're not satisfied with the service experience, you can request a refund under the Standard Refund Rules above.

Note: AI visibility depends on many factors, including the model, how a prompt is phrased, and when the query runs. Our platform data and optimization recommendations are for reference only, and we make no guarantee of any specific visibility score or ranking.

3. How to Request a Refund

  1. Email hi@maxfound.ai with the subject [Refund Request] your account email
  2. In the body, include your order number, payment method, reason for the refund (optional), and whether any SLA condition was triggered.
  3. We'll reply by email within 24 business hours to confirm.
  4. Once verified, the refund is returned to your original payment method within 7 business days.
  5. After the refund clears, your account is automatically downgraded to the free tier, and your scan history is retained for 30 days.

4. When Refunds Don't Apply

  • The 30-day first-payment window has passed (and no SLA condition was triggered).
  • The month's LLM quota has been used up (LLM costs are real pass-through charges and are non-refundable).
  • The account has been suspended for violating our Terms of Service.
  • Abuse of the refund mechanism (e.g. repeat requests across multiple accounts); we reserve the right to decline.
  • Enterprise custom services (governed by a separate contract; refund terms are set out in that contract).

5. Upgrade / Downgrade Proration

  • Upgrade: takes effect immediately; you pay the prorated difference (remaining days × tier price difference ÷ 30).
  • Downgrade: takes effect at the next billing cycle; the difference for the current cycle is not refunded.
  • Annual to monthly: no refund of the amount already paid; billing switches to monthly at the next renewal.
  • Monthly to annual: the annual discount applies, and months already paid are credited on a prorated basis.

6. Trial to Paid

  • 14-day full-feature trial · no payment · no credit card required.
  • When the trial ends, your account automatically moves to the free tier (3 scans/day).
  • Scan data generated during the trial is retained for 30 days.
  • Your first payment includes a 50% discount on the first month (launch promotion, limited to the first 10 customers).

7. Enterprise Custom Orders

Enterprise custom services (self-hosted deployment, single-tenant, dedicated CSM) are governed by the separate contract signed by both parties; that contract may reference but supersedes this Refund Policy. Enterprise plans are typically billed quarterly and are non-refundable during the service period, but the service may be deferred or transferred to an affiliated company. See your contract for details.

8. Contact